Welcome To APlusAdultToys.com

Return Policy

Return Policy
Satisfaction Guaranteed

At APlusAdultToys.com, our goal is to make sure you are completely satisfied with your order. We understand that sometimes you may need to make a return. We strive to make this process easy and secure for you, our valued customer.

To Make A Return

Items must be returned within 30 Days of delivery. It is important for you to inspect your delivery upon receipt to insure your order is correct and that all products are in working order.

To begin the return process, please call our offices at 1-888-502-6550 for a Return Merchandise Authorization. Please note that APlusAdultToys.com will not automatically refund your order. To be eligible for a refund, your product must be returned with the RMA.

Mailing Your Return

To return your order, please include the following:

  • 1. The product being returned as well as its original packaging. Products without their original packaging cannot be refunded.
  • 2. Return Merchandise Authorization.
  • 3. A copy of your order. If you no longer have your order sheet, please include a letter stating what item(s) you are returning along with your name, address, and telephone number.
  • 4. Reason for return.
  • 5. Whether you prefer an exact replacement, store credit, or a refund.

Ship the package, with the carrier of your choosing, to:

  • Universal Passion, LLC.
    1969 S. Alafaya Trail #213
    Orlando, Florida 32828
  • Be sure to obtain a tracking number for your package so that the delivery can be verified.
  • Returns that are not sent with this information may be ineligible for refund.

  • Additional Policies

  • Liquid products that break or leak during shipment can be replaced at no additional cost. If your product has leaked or the container has been damaged, please contact our customer service immediately.
  • A 20% processing/shipping fee will be charged on all full refunds.
  • Shipping fees on returned items are the responsibility of the buyer.
  • Please allow up to three weeks for your replacement or refund to arrive.

  • We at APlusAdultToys.com look forward to providing you with superior customer service. We hope our high quality adult toys will exceed your expectations, however if there are any issues with your order please do not hesitate to contact us. We thank you for your understanding of our return policies and look forward to your continued business.